Program Partner Site for Technology ConglomerateMicrosoft SharePoint
The effort vastly improved the company’s planning and execution functions, they knew that in order to succeed in this era of technology their accounting systems needed to be much more robust than what they are. They turned to WP consulting to improve their accounting systems.
Problem
Cisco, a renowned leader in the technology industry, sought to provide a central training and support repository for its program partners. The challenge lay in the dispersed nature of training resources, the complexity of accessing key contacts, and the need to access up-to-date standard operating procedures. A cohesive solution was needed to streamline partner interactions, ensure consistent information dissemination, and improve operational efficiency.
Action
We developed a dedicated online hub for program partners. The action plan included:
- Needs Assessment: We thoroughly analyzed partner requirements, pain points, and desired functionalities.
- Site Design and Development: A user-centric SharePoint site was designed to house training modules, comprehensive how-to guides, a repository of key contacts, and readily accessible policy documents.
- Interactive Features: Interactive discussion forums and query platforms were integrated to foster real-time engagement and knowledge sharing among partners.
- Structured Navigation: Intuitive navigation and search functionalities ensured easy access to relevant resources.
Results
- User Engagement: Monthly active users increased by 70% within the first quarter, demonstrating heightened partner engagement.
- Resource Utilization: Training resource downloads rose by 50%, indicating increased resource utilization and knowledge acquisition.
- Issue Resolution: Discussion forums led to a 30% decrease in partner-reported issues, showcasing efficient problem-solving.
- Policy Adherence: 95% of partners reported improved policy awareness, leading to enhanced compliance.